What to Do If Someone Stole My Amazon Package?
That sinking feeling is unmistakable. Your tracking says "Delivered," but your doorstep is empty. A stolen Amazon package is incredibly frustrating, but don't panic. You have clear options for getting your money or your item back.
This guide will provide a direct, step-by-step action plan to resolve the issue with Amazon and secure your future deliveries.
The Short Answer: Does Amazon Refund Stolen Packages?
Yes. In most cases, Amazon will provide a full refund or a replacement for a package that was stolen or marked as delivered but not received. This protection is provided through their A-to-z Guarantee, which is designed to ensure customer satisfaction. The key is to follow their official process promptly.
Your 5-Step Action Plan for a Stolen Amazon Package
Follow these steps in order to resolve the issue quickly and efficiently.
Step 1: Quickly Verify the Delivery Location
Before you report the package as stolen, take 60 seconds to rule out a simple mistake.
Check the Delivery Photo: Amazon tracking often includes a photo of where the package was left. Look closely—it might be in an unexpected spot like behind a planter, under a chair, or at a side door.
Ask Your Household & Neighbors: Quickly check if a family member, roommate, or a friendly neighbor brought the package inside for you.
Check Your Shipping Address: Log in to your Amazon account and double-check that the shipping address on the order was correct.
If you've done this and the package is still missing, it's time to act.
Step 2: Report the Package Missing via Amazon's A-to-z Guarantee
This is the most critical step. The A-to-z Guarantee is Amazon's refund policy, and it's your primary tool. You typically need to wait 48 hours after the delivery notification to file a claim, but no longer than 90 days from the delivery date.
How to File a Claim:
Go to your Amazon "Orders" page.
Find the specific order that's missing and select "Problem with order."
Choose the option "Package didn't arrive" from the list.
Select "Request a refund" or "Request a replacement," if available.
Follow any additional prompts to submit your claim.
Amazon's customer service team will review your request and typically issue a refund or ship a replacement within a few business days.
Step 3: Understand an Order from a Third-Party Seller
If your item was sold by a "third-party seller" but fulfilled by Amazon (FBA), the process is the same as above. Amazon handles the customer service. If the item was sold and shipped by a third-party seller, Amazon encourages you to contact the seller first. If the seller is unresponsive or unhelpful after 48 hours, you can then file an A-to-z Guarantee claim, and Amazon will step in to mediate.
Step 4: Consider Filing a Police Report
Should you report the theft to the police?
For High-Value Items: Absolutely. If the stolen item was expensive, a police report creates an official record that can be used for an insurance claim if needed.
For Repeat Thefts: If you're experiencing repeated package theft, reporting it helps law enforcement identify patterns in your neighborhood.
While the police may not be able to recover a minor package, the report is still a valuable piece of documentation.
Step 5: Prevent Future Thefts (The Ultimate Solution)
Once you've secured your refund, the next goal is to ensure this never happens again. The single most effective way to stop porch pirates is with visible security.
A Kangaroo Video Doorbell allows you to see and speak to anyone at your door, from anywhere. Not only does it record evidence, but its mere presence is a powerful deterrent that makes thieves think twice and move on to an easier target.
For even greater peace of mind, Kangaroo offers protection plans that include package theft reimbursement.
Cam Protect Plan: For just a few dollars a month, this plan provides reimbursement if a covered package is stolen, giving you a financial safety net beyond what Amazon offers.
Complete Protect Plan: Our top-tier plan offers comprehensive professional monitoring for your entire home and includes a higher tier of reimbursement for theft and damages.
Kangaroo Protection: An Extra Layer of Security
But what if the worst happens and your package is truly lost or stolen? Here's where Kangaroo steps in! Both our Cam Protect and Complete Protect plans feature package theft and damage reimbursement, allowing you to recover the value of your stolen delivery or damage incurred. Our plans are designed to fit your needs, whether you're an occasional online shopper or a frequent package recipient.
Cam Protect:
Ideal for those who want to secure specific areas of their home, like a porch or side door.
Costs $1.99 per month, billed annually at $23.88.
Provides $250 of reimbursement for theft or damage to covered packages.
May also include premium device features depending on your specific Kangaroo camera.
Complete Protect:
Perfect for comprehensive home security and peace of mind.
Requires a Kangaroo security kit with professional monitoring (sold separately).
Costs $8.25 per month, billed annually at $99.
Offers $1000 of reimbursement for theft or damage to covered packages throughout your entire home.
Frequently Asked Questions
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This is rare if you're a customer in good standing, but it can happen. If your claim is denied, you can appeal the decision through Amazon's customer service. Be polite but persistent, and provide any additional information they ask for. This is where a police report number can be helpful.
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You must file a claim under the A-to-z Guarantee within 90 days of the maximum estimated delivery date. However, it's always best to act as soon as you realize the package is missing (typically 48 hours after the "delivered" notice).
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While not always required by Amazon, having a police report number can add legitimacy to your claim and may be useful if you need to appeal a denied refund.
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Amazon's systems are designed to detect fraudulent claims. As long as your claims are legitimate, you shouldn't have a problem. However, if you live in an area with frequent theft, investing in a security camera is the best way to protect both your deliveries and your account's standing.
Final Thoughts:
By following these steps and understanding Amazon’s A-to-z Guarantee, you can navigate lost package situations with confidence. Be sure to act quickly and keep thorough records.
For an added layer of security and peace of mind, consider Kangaroo’s Protection Plans to safeguard your packages and home.
Key Reminders:
Patience is Key: Allow some time for the package to arrive before initiating a claim.
Communication is Crucial: Contact the seller on Amazon if it’s a third-party fulfilled by Amazon (FBA) order.
Act Quickly: File a claim with Amazon within 90 days if the package remains lost.
Consider Kangaroo Protection: For extra security, explore Kangaroo’s Cam Protect and Complete Protect plans, offering tailored coverage for theft and damage.
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